Privacy policy
Last updated: March 10, 2026
ELMUGO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). ELMUGO is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified.
Depending on how you interact with the Services, we may collect the following types of personal information:
Contact Details
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Name
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Address
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Billing address
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Shipping address
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Phone number
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Email address
Financial Information
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Payment card details
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Transaction details
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Payment confirmation
Account Information
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Username
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Password
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Security questions
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Preferences and settings
Transaction Information
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Items viewed
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Items added to cart or wishlist
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Purchase history
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Returns or exchanges
Communications
Information you provide when contacting customer support.
Device Information
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IP address
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Browser type
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Device identifiers
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Network connection details
Usage Information
Information about how you interact with the Services and navigate the website.
Sources of Personal Information
We may collect personal information from:
Directly from you
When you create an account, make a purchase, or contact us.
Automatically
Through cookies and similar technologies when you interact with the Services.
Service providers
Who help us operate the store and process transactions.
Partners or third parties
Who assist with marketing or analytics.
How We Use Your Personal Information
We use personal information for the following purposes:
Providing and Improving Services
To process orders, manage accounts, arrange shipping, facilitate returns, and personalize your shopping experience.
Marketing and Advertising
To send promotional emails and display advertisements related to products you may be interested in.
Security and Fraud Prevention
To verify accounts, protect transactions, and detect fraudulent activity.
Communication
To provide customer support and respond to inquiries.
Legal Compliance
To comply with laws, enforce policies, and respond to legal requests.
How We Share Personal Information
We may share personal information with:
Shopify and service providers
Who help operate the store (payment processors, analytics providers, hosting services, shipping partners).
Marketing partners
Who assist with advertising and marketing.
Legal authorities
If required to comply with legal obligations.
Business partners or affiliates
If necessary for business operations.
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your use of the Services in order to provide and improve the platform.
Information you submit to our store may be shared with Shopify and other service providers in order to operate the store.
To learn more about how Shopify processes personal information, please visit:
You may also exercise certain privacy rights through Shopify’s Privacy Portal depending on your location.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you believe a child has provided personal information, please contact us so we can remove the information.
Security and Data Retention
We take reasonable precautions to protect personal information. However, no security system is completely secure.
We retain personal information only as long as necessary to:
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Provide services
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Comply with legal obligations
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Resolve disputes
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Enforce policies
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including:
Right to Access
Request access to the personal information we hold about you.
Right to Delete
Request that we delete your personal information.
Right to Correct
Request corrections to inaccurate information.
Right to Data Portability
Request a copy of your data.
Communication Preferences
You may unsubscribe from marketing emails at any time using the unsubscribe link provided.
To exercise your rights, please contact us using the information below.
We may request identity verification before processing requests.
Complaints
If you have concerns about how we process your personal information, please contact us first.
You may also have the right to lodge a complaint with your local data protection authority depending on your location.
International Data Transfers
Your personal information may be processed outside your country. When transferring data internationally, we rely on recognized legal safeguards such as Standard Contractual Clauses where required.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updates will be posted on this page and the “Last updated” date will be revised.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
ELMUGO
Email: creativelyelmugo@gmail.com