Terms of service

Terms of Service (Clean Version)

Last updated: March 10, 2026

OVERVIEW

Welcome to ELMUGO. The terms “we,” “us,” and “our” refer to ELMUGO. ELMUGO operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service describe your rights and responsibilities when using our Services.

By visiting or purchasing from our store, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, you should not access or use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction.

To use the Services, you may be asked to provide information including:

  • Email address

  • Billing information

  • Payment details

  • Shipping address

You agree that all information provided is accurate and up to date.

You are responsible for maintaining the security of your account and for all activities under your account.

SECTION 2 — OUR PRODUCTS

We make every effort to display our products accurately. However:

  • Colors may vary depending on screen settings.

  • Product appearance may differ slightly from images.

We reserve the right to:

  • Change product descriptions

  • Discontinue products

  • Limit quantities sold

These changes may occur without prior notice.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase a product.

ELMUGO reserves the right to accept or reject any order at our discretion.

Orders are only confirmed once payment has been successfully processed.

If we cancel or modify your order, we will attempt to notify you using the contact details provided at checkout.

All purchases are subject to our Refund Policy.

Products purchased from our store are intended for personal use only, not resale.

SECTION 4 — PRICES AND BILLING

Prices may change at any time without notice.

Prices shown on the store do not include:

  • Shipping fees

  • Import duties

  • Customs charges

  • Taxes (if applicable)

You agree to provide accurate payment information for all purchases.

You confirm that:

  • You are authorized to use the payment method

  • The payment information is correct

  • You will pay all applicable charges

SECTION 5 — SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Events outside our control

Once an order is transferred to the shipping carrier, the risk of loss passes to the customer.

SECTION 6 — INTELLECTUAL PROPERTY

All content on the website, including:

  • Logos

  • Designs

  • Images

  • Text

  • Product graphics

belongs to ELMUGO and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or modify any content from our store without written permission.

Unauthorized use may violate copyright or trademark laws.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control.

These tools are provided “as is” and we are not responsible for any issues arising from their use.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

  • Their content

  • Their privacy practices

  • Their policies

Use of third-party websites is at your own risk.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Our store operates on the platform provided by Shopify.

All purchases made on this store are transactions between you and ELMUGO.

Shopify is not responsible for:

  • Product quality

  • Order fulfillment

  • Customer service issues

You release Shopify from claims related to purchases made through this store.

SECTION 10 — PRIVACY POLICY

Your personal information is governed by our Privacy Policy, which can be found here:

[https://elmugo.com/policies/privacy-policy]

Shopify may also process personal information to operate the platform.

Learn more at:

https://privacy.shopify.com

SECTION 11 — FEEDBACK

If you submit feedback such as:

  • Reviews

  • Suggestions

  • Ideas

  • Comments

You grant us permission to use that content for marketing or business purposes without compensation.

You confirm that the feedback you submit:

  • Belongs to you

  • Does not violate any rights of others

SECTION 12 — ERRORS AND INACCURACIES

Occasionally information on the website may contain errors relating to:

  • Product descriptions

  • Pricing

  • Shipping times

We reserve the right to correct these errors or cancel orders if necessary.

SECTION 13 — PROHIBITED USES

You may not use the Services:

  • For illegal activities

  • To violate laws or regulations

  • To infringe intellectual property

  • To distribute malware or viruses

  • To collect other users’ personal data

  • To spam or conduct phishing attacks

Violation may result in account termination.

SECTION 14 — TERMINATION

We reserve the right to terminate your access to the Services at any time if you violate these Terms.

You remain responsible for any charges incurred prior to termination.

SECTION 15 — DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available.”

We do not guarantee:

  • Continuous service

  • Error-free operation

  • That products will meet your expectations

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, ELMUGO will not be liable for:

  • Indirect damages

  • Loss of profits

  • Loss of data

  • Consequential damages

arising from the use of our Services or products.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless ELMUGO and its service providers from any claims arising from:

  • Your violation of these Terms

  • Your misuse of the Services

  • Your violation of laws or third-party rights

SECTION 18 — SEVERABILITY

If any provision of these Terms is deemed invalid, the remaining provisions will continue to apply.

SECTION 19 — GOVERNING LAW

These Terms shall be governed by the laws of Kenya.

SECTION 20 — CHANGES TO TERMS

We may update these Terms at any time by posting updates on this page.

Your continued use of the Services after changes means you accept the revised Terms.

SECTION 21 — CONTACT INFORMATION

Questions about the Terms of Service can be sent to:

ELMUGO

Email: creativelyelmugo@gmail.com